![]() These managers and supervisors need to be stood at the restaurant entrance greeting their guests with eye contact and a smile. Staff must engage with guests in any hotel. But at the Barut Hemera, the managers and supervisors, (male staff with black jackets or white shirts with name badges), are all speaking to each other, ignoring guests, which is unacceptable. The Rixos owned hotels where I have stayed on previous occasions have class leading, personalised customer service with plenty of interaction, warmth, engagement, professionalism and attention to detail. Or possibly it's just this particular Barut hotel which has this problem. This is usually indicative of a cultural problem within the company itself. But these few staff are sadly outnumbered by other staff, who appear to have low morale and inadequate training. There are several excellent staff who stand out, who are engaging, warm, kind, professional. Absolutely no interaction in this 5 star hotel, which clearly has a customer service issue, specifically with management and supervisors, who appear to be incompetent regarding customer service. Easily visible all around, especially in the main buffet restaurant, where I would expect staff to be at the door greeting guests as they enter the restaurant. My first impressions were the hotel is lacking staff engagement, warmth and interaction with the guests. In Turkey, I usually stay at Rixos hotels, but on this occasion, I tried the Barut Hemera in Side. I've stayed in very many hotels, from 2 star to 5 star, over the past 40 years of travel, in an extensive variety of locations around the world. I will write an opening statement then highlight specific bullet points of the hotel's positives and negatives. Based on my subjective experience of staying here for one week, all inclusive. This is my review of the Barut Hemera hotel. Can't wait to revisit after trying other restaurants again this year. I would especially like to thank our waiter Ersin for his friendly jovial manner and team chef Muhittin yidiz for being helpful, well mannered and ensuring the restaurant runs smoothly. It is a hard job and waiters must find it difficult to please everyone all the time so a big well done to them all. We noticed how kind the waiters were to the children and attentive to others despite being busy. Whilst writing I would like to mention the lovely and attentive service in the Turkish a la carte. He even followed with enquiries to ourselves to ensure our phone had indeed been returned. The Jet 2 rep kayip Epya was also more than helpful in retrieving the phone and even saved us a trio to the airport to get it. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certification Programme (Turkey) guidelines.I am currently staying at this hotel and would like to thank the friendly reception staff here especially Llmmu for her help trying to locate my husbands lost phone. ![]() On-site PCR COVID-19 testing is available for a TRY 465 fee, and antigen/rapid COVID-19 testing is available for a TRY 465 fee reservations are required for on-site testing. Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitiser cashless payment methods are available for all transactions guests can access their rooms with a mobile device reservations are required for some on-site facilities.Ĭontactless check-in and contactless check-out are available.Įnhanced food service safety measures are in place.Įach guestroom is kept vacant for a minimum of 24 hours between bookings. Personal protective equipment, including masks and gloves, will be available to guests. ![]() ![]() ![]() This property advises that enhanced cleaning and guest safety measures are currently in place.ĭisinfectant is used to clean the property commonly touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏ guest room doors are sealed after cleaning. ![]()
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